Returns

Returns Policy

Why are some products not returnable at Mr. Puffer?

At Mr. Puffer we strive to provide our customers with high-quality
to offer products at the best possible prices. To achieve this,
we work directly with manufacturers. Unfortunately, some of our
suppliers do not have the option to return products. This policy is
a consequence of our choice to work directly with manufacturers,
so that we can offer competitive prices without compromising on the
quality.

How can I know which products are not returnable?

Products that are not returnable are marked with
an asterisk (*) next to the product title on our website. We recommend using the
product descriptions and specifications carefully before purchasing
makes a purchase. If you have any doubts or questions about a specific
product or supplier, please feel free to contact our customer service. We
are happy to help you.

What if my product is damaged upon delivery?

If your product is damaged upon delivery, you can always recover it
return. In that case, please contact us as soon as possible
customer service to start the return procedure. We will be happy to guide you
upon returning the damaged product and providing you with further
instructions.

What if I still have questions about the return policy or a specific product?

Our team is always ready to answer your questions and help you make the right choice for your purchase. Do not hesitate to contact our customer service. We strive to make your shopping experience at Mr. Puffer to run as smoothly as possible.

What is the return period at Mr. Puffer?

At Mr. Puffer, the return period varies per product, because we
ensuring that the products are delivered directly to your home from each manufacturer
will be delivered. As a result, the return period may vary. If you want a return
to initiate, please send us an email with the order number. Share within 24 hours
We will discuss the return period and further instructions with you.

Do you have any other questions about returns or our products?
Please feel free to contact our customer service. We are ready to help you
to help.

Product & Stock

What is the delivery time for this item?

You can immediately find the estimated delivery time of each item
under the 'add to cart' button on our website. We strive to keep it up to date
delivery time for each product. This information is also mentioned in the
order confirmation that you will receive by email once you have received your order
placed.

What if I see an item cheaper elsewhere?

At Mr puffer we continually strive to improve all our
to offer products at the best prices. To ensure that you
always get the best deal, we continuously monitor our prices
competitors. If you see an item elsewhere for a lower price, please
please feel free to contact our customer service. Simply send us an email
with a link to the lower offer you found. We do our best
to offer you the same item for the same price, because we want to
you are satisfied with your purchase from us. Our goal is to ensure that you
always get the best value at Mr puffer.

Ordering & Delivery:

When can I expect my order?

After placing your order you will receive a confirmation email with the expected delivery time
for each item. You will receive on the last day of this estimated delivery time
us a shipping confirmation via e-mail, containing further information about the delivery
is provided.

If you have ordered multiple items, your order will be shipped as soon as all items are available.
Take into account the delivery time of the item with the longest delivery time as a reference point.

If the stated delivery time has expired without you receiving a shipping confirmation,
please feel free to contact our customer service. We are ready to help you
help you and ensure that you receive your order promptly.

How much are the shipping costs?

At Mr puffer orders of €50 or more are processed
free home delivery in the Netherlands & Belgium. For orders under €50
we charge a shipping rate of €7.95. We strive to provide our customers with a...
to provide a simple and transparent shipping experience, while at the same time
ensure affordable rates, regardless of the size of your order.

Is it possible to order as a company?

Absolute! At Mr puffer we welcome business customers. You
You can easily place your order under the name of your company and receive it
always a detailed invoice. Do you have specific needs, such as large ones?
quantities of items or project-oriented purchasing? Please don't hesitate to get in touch
to contact our customer service. We are ready to assist you and
meet all your business requirements.

Service & Warranty:

What should I do if an item is delivered damaged?

At Mr puffer we strive to process your order with utmost care
package and ship with care. Nevertheless, it can happen that an article
is delivered damaged or defective, for which we sincerely apologize. If this
If this is the case, we kindly request that you notify us as soon as possible
by sending an email to our customer service.
Please include your order or packing slip number and add one or more photos
where the damage is clearly visible.

Our team will respond to you no later than the next working day
report or contact you to discuss the complaint. We strive there
always strive to provide a suitable solution and ensure that you
are satisfied with your purchase from Mr puffer. You can trust us to be there
will do everything possible to resolve the problem to your satisfaction.

What should I do if I have a complaint?

At Mr puffer we believe customer service is of great importance. We
strive to deliver beautiful products and provide a pleasant experience
to all our customers. If something goes wrong, please let us know
our customer service. Please describe clearly what the problem is and we will resolve it
do our best to resolve your complaint quickly.

If you have any complaints about the condition of the product
delivery, such as transport damage or a damaged item, we ask you
Please inform us within 5 working days of delivery. We will
take immediate action to resolve the problem and ensure that you
are satisfied with your experience at Mr puffer.

Payments & discount codes

How can I pay for my order?

At Mr puffer you can choose how you want to pay
when placing your order. We offer various common payment methods:

Pay afterwards with Klarna (on invoice):

With Klarna you can pay for your order afterwards. You will receive after shipment
a digital invoice that you can pay within 30 days. So you pay
only after you have received your order.

Mr.Puffer does not charge additional costs for payment on invoice.

Klarna immediately performs an automatic data check during checkout.
If your payment is unexpectedly not authorized, you can still
pay with another payment method. More information can be found in the
Klarna terms of use. Your personal data is processed
in accordance with the applicable legislation on personal data protection and
as described in Klarna's privacy statement.

Credit card (Visa, American Express or MasterCard):

Payment by credit card is possible with your MasterCard, American Express or Visa credit card.
Mr. Puffer does not charge any extra costs for this.

PayPal:

If you have a PayPal account, you can pay for your order with PayPal. You
you can easily link your PayPal account to your checking account or
credit card. No additional costs will be charged.

Apple Pay:

If you shop on an Apple device and have activated Apple Pay, you can pay for your order easily, quickly and securely with Apple Pay.
At Mr puffer we strive to simplify the payment process
as smooth and easy as possible so you can shop with confidence.

Can I use a discount code?

Certainly! Sign up for our
newsletter and receive a discount code or gift card worth €20. This
You can use the code for orders from €150. Enter the code during
checkout in your shopping cart.

Do you want to place a large order?

Please feel free to contact our customer service for a customized quote. We are ready for you!

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Returns Policy

Product & Stock

Ordering & Delivery:

Service & Warranty:

Payments & discount codes

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